1. How do I cancel my order which is already in progress?

You can check the status of your order by clicking Track Order on the HathMe account login. Once your order is placed, we will send you confirmation of your order details by e-mail Again, once we dispatch your shipment, you will be notified via email. Orders can be cancelled within one minute, but refunds may be denied based on cancellation history. In case of any unusual event which delays your order, you will receive an update from us.

2. When will I receive my refund?

In case you want any refunds then you have to contact our customer care executive. Refunds for orders paid through HathMe wallet will be refunded within an hour of cancellation.

3. How can I place an order through the app?

- Simply download the app, create an account, select your location, choose a restaurant, browse the menu, add items to your cart, and proceed to checkout.

4. Is there a minimum order requirement for delivery?

- Minimum order requirements vary depending on the restaurant and location. You'll be notified during the checkout process if your order doesn't meet the minimum.

5. How long does delivery take?

- Delivery times vary based on factors like restaurant preparation time, traffic, and distance. You'll receive an estimated delivery time when placing your order.

6. Can I track my order?

- Yes, you can track your order in real-time through the app. You'll receive updates on the status of your order, including when it's confirmed, in preparation, and on its way.

7. What payment methods are accepted?

- We accept various payment methods, including credit/debit cards, mobile wallets, and cash on delivery, depending on your location and the restaurant's preferences.

8. Do you offer discounts or promotions?

- Yes, we frequently offer discounts, promotions, and special deals on selected restaurants and menu items. Keep an eye on the app for the latest offers.

9. What if there's an issue with my order?

- If you encounter any problems with your order, such as missing items or incorrect dishes, please contact our customer support team immediately. We'll work to resolve the issue promptly.

10. Are there delivery fees?

- Delivery fees may apply depending on the restaurant and your location. These fees help cover the cost of delivery and vary based on distance and order size. You'll see any applicable fees before completing your order.


1. I am unable to use my HathMe wallet amount.

- If you're having trouble using your HathMe wallet balance, please ensure that you've selected the wallet as your payment method during checkout. If the issue persists, contact our customer support team for assistance.

2. How do I use my HathMe wallet?

- To use your HathMe wallet balance, select "HathMe Wallet" as the payment method during checkout. Your wallet balance will automatically be applied to the total amount due for your order.

3. I am still waiting to receive my cashback.

- Cashback rewards are typically credited to your HathMe account in the form of Green Points. You can use these Green Points after a specified timeframe. If you have yet to receive your cashback as expected, please allow some additional time for processing. If the issue persists, contact our customer support team for further assistance.

4. My order confirmation has failed but the amount was deducted from my HathMe wallet. What do I do?

- In the event of a failed order confirmation where payment was deducted from your Hath\Me wallet, the deducted amount will be automatically refunded to your wallet balance within a few hours.

5. Is there any expiry date for my HathMe wallet balance?

- HathMe wallet balances do not expire. You can use the funds in your wallet at any time for future orders on our platform.

6. Is there any redemption limit on my wallet?

- There is no redemption limit on your HathMe wallet balance. You can use the full amount in your wallet for purchases on our platform.

7. I want to delete my HathMe account.

- To delete your HathMe account, please contact our customer support team and they will assist you in the account deletion process.

8. I want to change my number.

- Hathme does not allow you to change your phone number. You can, however, change your Email address.

9. How do I check the status of my order?

- You can check the status of your order in real time by navigating to the "Orders" section in the app. You'll find updates on order confirmation, preparation, and delivery here.

10. How do I know if my order was successfully placed?

- Upon successfully placing your order, you'll receive an order confirmation notification via email. You can also check the "Orders" section in the app for confirmation details.

11. What are the changes that will apply to my order?

- Any changes to your order, such as modifications or cancellations, must be made before the restaurant starts preparing your food. Once the preparation process has begun, changes may not be possible.

12. Why can’t I see the COD option?

- Cash on Delivery (COD) may not be available for certain conditions. For orders that are 500 or less, COD is only available for those orders. Above that the users have to make the payment online in advance..

The availability of COD depends on various factors, including the restaurant's policies. If you don't see the COD option, other payment methods will be available for you to choose from during checkout.