Privacy Policy

This document explains how HathME, a platform for ordering food and other services, collects, uses, and protects your information. This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure, and protection of your information when you use our website located at Hathme, or the HathME mobile application (collectively, “HathME Platform'').

The terms “you” and “your” refer to the user of the HathME Platform. The term “Services” refers to any services offered by HathME whether on the HathME Platform or otherwise.

Please read this Policy before using the HathME Platform or submitting any personal information to HathME. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

What information does HathME collect?

HathME gathers information from various sources, including:

• Device details: Device type, operating system, unique identifiers, and network information.
• App usage: Information about how you use the HathME app, including features accessed and crashes encountered.
• Cookies and similar technologies: Data gathered through cookies to personalise your experience and improve the platform.
• Information you provide: Personal details you enter while creating an account or placing orders.

Why does HathME collect this information?

HathME uses your information for various purposes, such as:

• Providing and improving its services: This includes order fulfilment, personalised recommendations, and platform functionality.
• Understanding user behaviour: Analysing how users interact with the platform helps HathME enhance its features and content.
• Marketing and advertising: HathME may use the information to send you relevant marketing messages or display targeted advertising.
• Security and legal purposes: Protecting the platform from fraud and complying with legal obligations.

How does HathME share your information?

HathME may share your information with various parties under certain circumstances, including:

• Service providers: Companies that assist HathME in operating the platform, such as payment processors and marketing partners.
• Partner restaurants/merchants: When you order food, your information is shared with the specific restaurant or merchant involved.
• Academic partners: In some cases, HathME may share anonymized data with academic institutions for research purposes.
• Other users: Delivery partners may see your name, phone number, and profile picture (if applicable) for order fulfilment.
• Authorities and legal requirements: HathME may disclose information when required by law or to protect its rights and safety.

How can you control your information?

You have some options regarding your information on HathME:

• Manage email preferences: You can choose to unsubscribe from marketing emails.
• Withdrawal of consent: You can request to delete your data or withdraw your consent for information usage by contacting HathME support.

Security and Grievance Officer:

HathME employs security measures to protect your information. They also have a designated Grievance Officer to address any concerns you may have regarding your data privacy. In case of any issue, you can reach out to Business@hathme.com.

Data storage:

HathME stores your data on the Amazon Web Services cloud platform, which may involve storing data outside India.

Remember:

• Using HathME implies your consent to the data collection and usage practices outlined in this policy.