Terms and Conditions

By registering your restaurant to use our e-commerce food platform ("Platform") you agree to be bound by these terms and conditions ("Terms"). These Terms form the legal agreement between your restaurant and HathMe governing your participation in and use of our services.

2. Registration

• You agree to provide true, accurate, current, and complete information during the registration process and to promptly update such information to maintain its accuracy.
• You are responsible for maintaining the confidentiality of your password and account and are responsible for all activities that occur under your account.

3. Details of Menu

• You will ensure that all information about the Restaurant that you provide to the user, including the Restaurant name, address, telephone number, and menu items, is correct and updated.
• You will maintain consistency between the availability and pricing of menu items on the Platform and at your physical restaurant locations(s).

4. Orders and Accomplishments

• You will fulfill all orders submitted by users through the Platform promptly and accurately within the time frame selected by you (or within a reasonable amount of time if you do not specify a delivery or pickup time).
• In the case of any delays or other issues with order fulfillment, you will immediately attempt to contact the user an affected customer to inform him or her of any such delay or issue and to work with such customer on a reasonable and satisfactory resolution.

5. Pricing and Payments

• You are responsible for the prices you list for any menu items through the Platform and are required to update such prices as needed.
• The Platform may, in some cases, collect any payments on your behalf. In such cases, you will be required to promptly process and complete payment for any fulfilled transactions (less any fees and/or commissions payable to the Company).

6. Quality Assurance

• You agree to maintain the highest standards of food preparation and food handling, hygiene, and safety in the preparation and packaging of all orders.
• As part of your service, after delivering an order to a customer, in conformity with these minimum Delivery Standards, you will be expected to promptly and professionally address any customer complaints or product feedback in a timely and professional manner.

7. Abide by Laws and Rules

• You warrant to us that your restaurant conforms with all applicable laws, regulations, and sanitation standards.
• When you are operating your restaurant or selling food through the Platform, you are the only one responsible for obtaining and maintaining any licenses, permits, or certificates as required by law.

8. Intellectual Property

• The Platform will give a nonexclusive royalty-free license to use the name of your restaurant, logo, and other intellectual property for marketing purposes on the Platform only.
• All rights to intellectual property and content of your restaurant remain with you except where explicitly stated herein.

If you have any questions or concerns about these Terms or your participation on the Platform, please contact us at [Contact Email/Phone Number].

HathMe offers two tiers of commission charges for its merchants based on their licensing status:

9. License Policy

Licensed Merchants: Merchants who successfully upload the required licenses are eligible for a reduced commission rate of 20% on their sales.

Unlicensed Merchants: Merchants who fail to upload the necessary licenses or do not possess the required licenses are subject to a standard commission rate of 35% on their sales.

Merchants are responsible for ensuring their compliance with licensing requirements to benefit from the lower commission rate. HathMe reserves the right to verify license information and may adjust the commission rate accordingly based on the merchant's compliance status.

10. Offer Policy

Any merchant availing offers for customers on the food items offered by them will finally be live on the app only after approval by the admin panel.

Merchants are allowed to run one offer either flat off on food items or a percentage. They can select a particular food dish or cuisine on which they are willing to run any offer.

11. KYC Policy

Merchants will be required to complete the KYC process. It is mandatory to run their business on the HathME application. Merchants will only be allowed to collect the amount after KYC completion. Merchants will be able to collect the amount on every fourth day. For example: On Thursday, the Merchant will be able to collect the whole amount till the last Sunday.

12. Payment History

Merchants will receive a receipt of order details and payment through Hathme applications. The receipt will include the date, amount, UTR number, and order range.

13. Report Policy

Merchants can reach out to the admin panel of Hathme in two conditions which are:

• In case you are facing continuous issues in finding a delivery guy to accept your orders.
• There is any issue related to orders like giving the wrong order to the delivery guy or delivering to the wrong address.