This Privacy Policy ("Policy") describes the terms, policies, and procedures for collecting, using, and disclosing information with us. At Hathme trading and technology pvt ltd ("HATHME," "Company," "we," "us," and "our"), we value our users' privacy ("you," "your," "customers") and are dedicated to safeguarding your data security. As part of our commitment, we want to ensure you are fully informed about your privacy and data protection rights.
Please read the following Privacy Policy to understand your privacy and data protection rights. This privacy policy outlines HATHME India Private Limited's privacy practices regarding collecting, using, and safeguarding your information through the application and the services offered thereupon.
This Privacy Policy applies to our website (HATHME.com), mobile application (referred to as "HATHME" or "App"), and other service usages that are being offered by our platform. We prioritise the privacy of our users. Our Privacy Policy addresses the types of personal information we collect from you through our website, mobile application, and stores. It also explains why we collect your personal information and how we may share it with third parties. Rest assured, the data we collect is used exclusively to enhance your user experience and ensure the smooth operation of HATHME products and services.
Your continuous use of the HATHME platform and services indicates your acknowledgment and consent to this privacy policy. You also consent to our procedure for information collection, transfer, storage, usage, and sharing following our policy. If you do not agree with these policies, please stop using or accessing any of our services immediately.
We collect personal information such as name, age, gender, email address, contact details, and your interests related to HATHME products and services. This data enables us to provide relevant information, process transactions, and fulfill product requests. By using our app, you consent to our collecting this information, especially during product purchases and service requests.
We collect your data for several purposes, including:
a) Processing your orders and assisting merchants in fulfilling your requests
b) Improving the quality of the HATHME application and helping you discover the best products and services
c) Providing information and offers on various products and services tailored to your interests
d) Meeting our internal business functions and complying with legal and regulatory requirements
e) Resolving disputes and finding solutions to problems
f) Conducting necessary checks to prevent errors, fraud, money laundering, and other criminal activities to protect our users and our platform
g) To communicate with our users, clients, merchants, and delivery partners.
Your privacy and data protection are of paramount importance to us. We are committed to ensuring a secure and transparent user experience. If you have any questions or concerns about your privacy, please don't hesitate to contact us.
We at HATHME may share your information for the following purposes:
a) We may transfer or share your information with our service providers, which include our consultants, vendors, marketing partners, research firms, and other service supporters. The main purpose of transferring, disclosing, or distributing the data or information with these parties is to communicate, KYC verification, marketing, etc.
b) While our users place orders through the HATHME application or website, we may share the information with our restaurants or merchant partners to proceed with the online food order delivery.
c) We may share our user's information, like name, phone number, email address, home address, profile picture, etc. (only if applicable) with other users of our platform (delivery partners or merchants) for tracking to deliver the services.
d) We may distribute our users' information to a third party we have selected for marketing services (if applicable). But these parties are prominent with the data and can fetch our users' information when we allow them to.
We may distribute users' information other than as described in this policy, but only if we confirm your consent.
To provide certain convenient facilities or services, such as making restaurant reservations and paying for specific restaurants, we may ask for credit or debit card account information.
You hereby specifically consent to sharing your payment card information with restaurants, third-party payment processors, and other service providers (including but not limited to vendors who provide fraud detection services to us and other third parties) by providing your credit or debit card account information through our services.
The HATHME platform may contain external websites or third-party links and services. Depending on the feature, using it may lead to the service processing or transferring personal data about you. Please be advised that although other websites or services may be linked to our services, we have no control over their privacy policies or content. We neither recommend nor make any statements regarding websites or services operated by third parties. Our privacy policy does not cover the information you voluntarily give to or that these third parties acquire. It is highly recommended that you review the privacy policies of these third parties.
We implement reasonable security measures to protect our users, merchants, and delivery partners' data. However, data transmission over the Internet is only partially secure. Yet we have installed a proper administrative, technological, and physical safeguard to protect users' data against unauthorized access to their information. These security measures account for the sensitivity of the data we gather, handle, and retain, as well as the state of technology at the moment. We protect the personal information you provide us both during transmission and after it reaches us by adhering to widely recognised industry standards.
Our users may review, update, and correct their personal information shared with us. Also, users may contact us to change or delete the details if we store any inaccurate, incorrect, or irreverent information. We have opened access for the users to review, change, or delete the personal information we collected from them. They may turn off their details or permanently delete their account. However, we may view and archive the pages even if users delete their information from the application, website, or anywhere. Users can contact our customer support for any further grievances.
We store and collect information through all (permanent and temporary) cookies on your device. Information gathered through cookies and other technologies is considered non-personal data. However, we consider any information associated with IP addresses or other similar identifiers as personal information to the extent that such identifiers are regarded as such under local legislation. Similarly, if personal and non-personal information are mixed, we will treat the combined information as personal.
When users download, sign up, and create an account, they opt to receive emails, push-up notifications, and updates via other mediums (if any) from the HATHME platform. They can alter their email preferences by logging in and following the "unsubscribe" instructions in commercial emails.
By using the HATHME application, you agree to our privacy policy and terms of use. The privacy policy and Terms of Use are subject to change or modification based on business, legal, or regulatory requirements, which will be updated on our website on time. Your continued use of the app or any services of HATHME will be deemed to be your acceptance of such modifications.
HathME is initially coming with the category of food delivery that will only include minimal delivery charges. There will be no shipping charges as services of HathME are currently available in the areas of Delhi-NCR.
The price of the items will be based on the market dynamics. It will vary as per the demand in the market.
In case of any concern or query, kindly contact us at [email protected]